Feedback Responses

  • Submitted On: 12/11/2013 at 3:41 PM
    Submitted By: Joseph R. Montgomery
    Comments: I wanted to take a moment to thank you for the great service that you are providing to veterans. I am an Army veteran who served from 1972 - 1974. I recently applied for benefits at the VA hoping to obtain a veterans ID card. I was denied benefits due to income. I then asked the VA if I could get a card and was told that they would not issue a card for someone not qualified for benefits. While I am not a Franklin County resident, I was greeted in your office by Margaret. She was extremely helpful and pleasant to deal with. Margaret, who is a veteran, thanked me for my service. I then went to your associate who issued my veteran card, and he also thanked me for my military service (didn't get his name, but he had an ear ring). You are surely not making money by issuing veteran cards for $1 each. And, recording military DD214s for no charge is a valuable service as well. Thanks to you and your staff for recognizing veterans. Joe Montgomery
    Response: Mr. Montgomery, First, I would like to thank you for your service to our country. I would also like to thank you for your kind words about my staff. I am glad that you had a positive experience when you visited my office for your Veteran ID card. We are proud to offer this service to all of our veterans who have been discharged from military service. Should my office be able to be of assistance in the future, please do not hesitate to contact me or a member of my staff. Sincerely, Terry
  • Submitted On: 02/24/2013 at 10:40 AM
    Submitted By: LuAnn
    Comments: Fantastic site ! Thank you ! In a day and age where so much government is frowned upon, that cannot be said of this site. Saved me so much time and shared so much information that it turned an unpleasant situation into a pleasant one. Thanks again.
    Response: LuAnn: Thank you for your positive feedback on our website. It is our goal to provide superior customer service no matter the way in which our customers interact with our office. I am very happy that we were able to save you time and turn your unpleasant situation into a pleasant one. Thanks, Terry
  • Submitted On: 01/18/2013 at 10:16 AM
    Submitted By: Pamela Smith
    Comments: What are the requirements or how do I fill out in Franklin County a quick claim deed?
    Response: Good Morning Pamela, I hope this message is finding you well. Information regarding Quick Claim Deeds, along with the forms themselves, can be found at the Franklin County Law Library. Both information regarding the deeds and the deeds themselves can also be found on the Franklin Couty Law Library website, which is Our office appreciates your question. Please feel free to re-contact the Recorder's Office regarding any other inquiries you may have about the services provided by our office in the future.
  • Submitted On: 05/01/2012 at 9:22 AM
    Submitted By: Jerry
    Comments: I just wanted to say GREAT JOB on the website! It is one of a few websites that the local government has that actually works. I am a contractor and I have to use this site often for research and I can’t tell you how much I appreciate the good work you folks have done and the continued updates. Thanks for all your work and realizing who your “customers” are. I am very proud of this site!
    Response: Thanks Jerry. We really appreciate the kind words. We’re working harder every day to make sure we provide the best customer service experience in all aspects of recording some of life’s most precious documents.